Questions
Everything customers ask before their first request. Still unsure? Message us on WhatsApp.
How do you charge?
You pay the actual cost of goods and shipping, plus a clearly stated service fee agreed before we start. No hidden margins on the products themselves.
Which cities in India do you cover?
We operate across major Indian cities and can arrange assistance in most towns. Tell us the location and we'll confirm before you commit.
My international card keeps getting declined on Indian sites. Can you help?
Yes. Our payment concierge places the order for you and bills you separately, so card declines on Indian e-commerce are no longer a blocker.
How do I know the product is genuine and in good condition?
Every purchase is inspected and photographed, and for live shopping you see it on video before we pay. Anything that isn't right, we don't buy.
Can you handle customs and export paperwork?
Yes. We prepare export documentation, phytosanitary certificates where required, and handle customs coordination for both parcels and cargo.
How quickly do you reply?
Typically within 24 hours, and much faster on WhatsApp during Indian business hours.